Return & Refund Policy

At ProCarLift, customer satisfaction is important to us. Due to the size, weight, and freight requirements of automotive lifts, please review the following return policy carefully before placing your order.

Returns

You may request a return within 30 days of delivery.

To be eligible for a return:

• The product must be unused and uninstalled.

• It must be in its original packaging and in resalable condition.

• All parts, accessories, manuals, and hardware must be included.

• Proof of purchase is required.

Please contact us before returning any product. Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return freight and shipping costs.

Due to the size and weight of automotive lifts, return freight costs can be significant. We recommend contacting our support team before arranging any shipment.

Damaged or Incorrect Orders

Please inspect your shipment upon delivery.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the product and packaging.

We will review the issue and provide an appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping or freight charges are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

Installed, used, modified, damaged-after-delivery, or incomplete products may not be eligible for return.

Special-order, customized, clearance, or final-sale products may also be non-returnable when clearly identified as such before purchase.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may be subject to shipping, freight, handling, or return costs.

Contact Us

For return, refund, cancellation, or damaged-shipment questions, please contact ProCarLift Customer Support through our Contact Us page.

Please include your order number and a description of your request so we can assist you as quickly as possible.